Payment terms
and cancellation of bookings

Payment in cash or credit card at the hotel

The hotel accepts VISA,VISA Electron, MC, Master Card Electronic, Maestro, MIR bank cards for payment.

Payment and prepayment for the reservation can be made directly at the reception of the Grand Hotel Tchaikovsky at 55 Tchaikovsky Street, Saint Petersburg, Russia.

The hotel accepts Visa/ Mastercard / Maestro bank cards for payment.

Payment by card on a receipt through Sberbank Online (for Russia)

To pay by receipt in cash, you must:

  • request a receipt from the hotel administrator by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.;
  • contact the operator or use the payment terminal at any branch of Sberbank.

To pay by card using a receipt via Sberbank Online, you must:

  • request a receipt from the hotel administrator by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.;
  • select "Payments" - "To another bank account" in Sberbank Online;
  • enter the current account from the receipt in the "Account" field;
  • specify the booking number and the last name of the guest in the purpose of payment.
Payment online with a bank card via the Hotel Cash system

Payment and prepayment for the reservation can be made online through the Hotel Cash electronic payment system using Visa / Mastercard / MIR / JCB bank cards.

To pay using this method, go to link and enter the necessary data.y data.

In the Hotel Cash system, payment security is ensured by using the SSL protocol to send confidential information from the client to the Hotel Cash system server for further processing. Further transmission of information is carried out through closed banking networks of the highest degree of protection. Information about your plastic card is stored in encrypted form and is available only to you. The payment is considered to be made after authorization of your plastic card.

Terms, payment terms and cancellation of bookings

Depending on the selected fare, the number of people in the booking, as well as the season, the GoldenAge group of hotels sets various conditions for cancellation and payment of bookings.

  • Individual guests - guests occupying up to 5 rooms at the same time;
  • Group - guests occupying 5 or more rooms at the same time.

For group bookings, the payment terms and the free cancellation period differ from the conditions for individual guests. After making a reservation, the booking department manager will contact you and inform you of the conditions.